How do I get started with Virtual Studio?
You can create a free account at https://app.jacktrip.org
If you'd like more information about what this is all about, see: What is the JackTrip Virtual Studio?
How is Virtual Studio different from the open source JackTrip project?
The open source JackTrip and Jamulus projects requires someone with IT skills to configure and operate hub audio servers. Virtual Studio is a web application that automates every aspect of this so that you don't have to worry about it. It also provides advanced audio processing capabilities to improve the quality and realness of the sound, and supports bridge hardware devices that make it as easy as possible for musicians to connect.
Does Virtual Studio eliminate latency?
No. It minimizes latency by using software and hardware that is optimized for the efficient transmission of audio over computer networks. Most people who have tried it so far are able to achieve one-way latency of under 40 milliseconds, using typical home Internet connections.
How do I get the lowest latency possible?
Latency is dependent on a number of factors. Here are some things to check to ensure you're getting low latency:
- Use fiber internet if it's available in your area.
- Connect your computer to your router with an ethernet cable. Don't use a wifi extender, ethernet bridge, or mesh access point.
- Download the latest drivers for your audio interface.
- (Windows only) Ensure you're using an ASIO driver. Only ASIO drivers support low latency on Windows. If your device does not come with ASIO drivers, use ASIO4ALL.
- Use as low a buffer size as your internet connection and audio hardware support. Default recommendation is 128, but a lower number will provide lower latency at the risk of audio dropouts.
- Use as low of a value for Net Queue as possible (leave this on "Auto" if you're not sure what this means)
- Ensure close mic'ing of sound sources. Each foot of distance adds 1ms of latency.
- If you're routing audio through other digital applications like Pro Tools/Reaper/Logic, you can expect those programs to add latency in order to do their buffering and processing
- Use the closest server location available.
Why is my audio higher/lower pitch than my voice?
Your audio device is probably set to a different sample rate from the JackTrip Studio.
By default the studio uses 48k sample rate- ensure that your Desktop App and audio devices are also set to 48k. Please note that this may require you to change settings through your audio device's driver.
As always, make sure you have the latest drivers for your audio device.
Why am I getting clicks and pops in my audio?
Clicks and pops are usually caused by audio dropouts and can get into your signal for a number of reasons. Here are some things to check:
- Use fiber internet if it's available in your area.
- Connect your computer to your router with an ethernet cable. Don't use a wifi extender, ethernet bridge, or mesh access point.
- Use the same audio device for both input and output. Using a mix of devices can cause audio dropouts.
- Try a higher buffer size. Default is 128, so try 256 or 512. Note that this will increase latency.
- Ensure cables are plugged in securely.
- Close other applications that might also use audio on your computer. In the case of Zoom, leave computer audio while using JackTrip.
Does the Virtual Studio support Video?
Yes! Right now, video is delivered by connecting your browser to the studio. For more information, see How to Join with your computer.
Does Virtual Studio enable me to play music with anyone in the world?
Yes and No.
Virtual Studio sends your audio over the Internet, which is limited by the speed of light. Light takes about 67 milliseconds to travel half way around the world, but the Internet is less efficient and in reality it can easily take 150-200 milliseconds.
Even 67 milliseconds is a lot of delay. Research suggests it's very difficult to perform music with a delay greater than 25 milliseconds. However, that doesn't mean it can't be done. Your success will likely depend on the tempo and type of music you are performing. Many musicians are using JackTrip today to perform music over very large distances. It just requires a greater degree of adaptation.
Where is Virtual Studio available?
Virtual Studio requires the use of an audio server. For best conditions, we've found that the audio server should be located within about 250 miles of all the musicians who are using it.
Virtual Studio offers fully managed audio servers using our web interface for 50 geographical locations worldwide. We plan to gradually expand this service to additional locations as they are available. Please see this page for more details about our expansion plans.
While anyone in their world will be able to use these managed audio servers, your experience will be impacted by geographical distance (see the previous question).
If you are not within one of our supported regions for managed audio servers, you can still use the open source JackTrip or Jamulus software to run and manage your own audio server anywhere. You will still be able to use the Virtual Studio web interface to manage Virtual Studio audio devices and connect them to your server.
Can I get lower latency using Peer-to-Peer applications?
Virtual studio uses cloud computing technology to process audio as close as possible to you and other musicians. So long as you are located within about 250 miles from one of our geographical locations, it's unlikely you will achieve lower latency using peer-to-peer.
It's no coincidence that the Internet is frequently referred to as the "Information Superhighway." The structure of the Internet is a lot like the roads our cars drive upon. Some roads are fast highways, while others are slow and made of dirt. Some roads may take you more directly to your destination, while others may meander many miles out of the way. The fastest path from point A to B is often not the shortest path.
Our cloud computing servers are basically located at the intersections of the world's fastest Internet highways. This is where you will likely find all the fast food restaurants and coffee chains, because it's the same locations most Internet traffic passes by. If you live far away or just happen to be lucky with respect to the other musicians you are playing with (i.e. same Internet provider, down the street, etc.) you can achieve lower latency numbers with peer-to-peer. Otherwise, your audio is likely going to be driving right past our servers anyway.
How much does Virtual Studio cost?
Virtual Studio offers fully managed cloud audio studios. Our free tier allows you to host studio sessions for up to 5 musicians for 30 minutes. Our monthly subscription plans enable you to host larger sessions for longer periods of time, paying only for the additional resources that you actually need.
The easiest way to get up and running is by using our plug-and-play bridge devices. Total cost varies based upon your selection of accessories, but can be as low as about $200 per musician.
The JackTrip Analog Bridge is available for purchase for $249.99 (USD). You may also need to purchase a power supply, microphone, headphones, cables and adapters (see Recommended Accessories).
The JackTrip Digital Bridge is available for purchase for $149.99 (USD). This is the best option to use with an existing USB interface or microphone.
Please note that purchase of a bridge device is not necessary. You can also connect to our studios using the free and open source JackTrip desktop app, or the Jamulus desktop app.
What happens if I run out of studio minutes?
If you run out of studio minutes before your monthly term is over, you will still be able to start new virtual studio sessions for the maximum number of participants allowed by your plan. The new sessions will automatically expire after 30 minutes. After your monthly term is over, your studio minutes will reset and the 30 minute limit will be removed. You can upgrade your subscription plan to remove this limitation sooner.
What happens when I change my subscription plan?
If you upgrade your subscription plan in the middle of a monthly term, you will be charged a pro-rated amount for the remainder of your term. For example, if you upgrade from Basic ($10) to Standard ($25) midway through your term, you will pay 50% of the difference, or $7.50.
If you downgrade your subscription plan in the middle of a monthly term, your account will be credited with a pro-rated amount for the remainder of your term. For example, if you downgrade from Basic ($25) to Standard ($10) midway through your term, you will receive 50% of the difference, or $7.50. This credit will apply towards your upcoming monthly payments.
How much bandwidth does Virtual Studio require?
Virtual Studio currently supports two popular network audio technologies:
- JackTrip requires about 2.0 Mbps both download and upload bandwidth for two channels (stereo) of 48 Khz lossless audio (CD quality). Only 1.0 Mbps upload bandwidth is required if you change the number of "input channels" to 1 (send mono).
- Jamulus requires about 300 Kbps both download and upload bandwidth for two channels (stereo) of lossy audio (high mp3 quality)
Note that these requirements are exclusive of any other applications that use your Internet connection, such as Zoom, YouTube, Netflix, etc.
Even more important than bandwidth is the latency of your Internet connection. Unfortunately, very few Internet providers advertise or even talk about latency. Beware that latency and bandwidth are two different measurements, which frequently do not correspond with one another. Many very high bandwidth "gigabit" speed home Internet connections have relatively poor latency.
How do I delete my account?
Please see: How to Delete Your Account
What is JackTrip Labs' privacy policy? How is my data used?
We're serious about respecting your data and privacy. Check out the latest privacy policy at https://www.jacktrip.com/privacy
Can I use other JackTrip and Jamulus clients with Virtual Studio?
Absolutely! You can use Virtual Studio managed devices with JackTrip or Jamulus hub servers that you host externally. You can also use JackTrip and Jamulus command line and GUI clients with Virtual Studio managed hub servers.
How can I get additional help?
Questions can be asked by creating a Help Ticket, and discussions are ongoing in the JackTrip Community Forum.