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Managing Audio Devices

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10 comments

  • Bill Brown

    Mike, what does "link to device" actually do? Does it make direct connection to a bandmates device and if so what is the advantage over just inviting them?

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  • Mike Dickey

    "Link to device" really is just an easy way for me to get the UUID for a device when troubleshooting things ;-)

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  • Michael Dessen

    Hi Mike. Where is the latest device firmware number posted? The instructions on updating/troubleshooting firmware are great but on the page "Getting Started with a Virtual Studio Device," I think it could help to have a section showing how to check the device's firmware version at the bottom left of the device panel against the current version (though I don't see where that is listed). It could also direct people to the page "Device Not Updating Firmware" if they don't match. Thanks!

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  • Mike Dickey

    The latest Raspberry Pi device firmware image is located here.

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  • Michael Dessen

    Thanks, Mike.

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  • Matthew Wetmore

    Might be worth noting that capturing the initial re-direct URL with apiprefix/apihash is a good way to remote control a device.  We're finding this useful when users on WIFI have trouble reaching http://jacktrip.local.  If they can connect via ethernet once and capture the URL, they can use the full URL wirelessly after that.  A parent can also do the connection remotely from another location if using a log-in account a child doesn't have access to.  

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  • Matthew Wetmore

    In the Port setting, it might be worth mentioning the effect of not having separate ports for multiple devices in a network, notably that the devices will contest each other for audio, potentially resulting in alternating audio for each device.  It was like they took turns for 3-5 seconds at a time. 

     

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  • James Ziegler

    I put together a device for my sons' violin teacher, I tested it and then sent it to him.  I gave him a newly imaged SD card, but I neglected to deregister the device from my account when I sent it, and now he is unable to register the device.  Is there a way to deregister it from my account remotely so he can register it, or do I need to do a device swap with him?

     

    Thanks.

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  • Synthia Cynthia Payne

    Hi James, 

    It is very simple for you to unregister the Virtual Studio on your account. After you log in, click on the "devices" tab of the Virtual Studio Web App. In the right side pane, lower right corner, there is a tiny trashcan. Simply click on it and answer "yes", and it will be removed from your account. You don't need the device plugged in to do this. And your son might be interested in our brand new Bluetooth-enabled registration process for registering it to his account.

    Please let us know if you have questions. I am going to create a ticket for you over on our Zendesk area in case you have more questions, it will be easier to manage there.

    Cheers!
    Synthia

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  • Dgajjar2083

    I have one question I have 2 jack trip device I registered it.
    Now I want to lend one device to a friend .
    Can he is just power up device and I can connect it from my account to server.
    So he doesn't have to do anything.

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